Cookie & Data Privacy Policy

We are committed to safeguarding the privacy of our website visitors as mandated by the Canada and Alberta Privacy Act;

• Office of the Privacy Commissioner of Canada www.priv.gc.ca
• Office of the Information and Privacy Commissioner for Alberta www.oipc.ab.ca

This policy sets out how we will treat your personal information.
The website www.matrixorbital.com is owned by Matrix Orbital, Corporation registered in the Province of Alberta, Canada. The headquarters are located at Suite 602, 4774 Westwinds Drive NE, Calgary, Alberta, Canada.
Phone number: 1 (403) 229-2737
E-mail: support@matrixorbital.ca

What information do we collect?

We may collect, store and use the following kinds of personal information:

1. information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (including your name, company name, personal and business address and contact numbers but excluding any financial information such as credit card numbers.)
2. information that you provide to us for the purpose of registering with us (including your name, username and e-mail address)
3. information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including your name, username and e-mail address)
4. any other information that you choose to send to us

Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognize you when you visit, e.g. if you have checked the Remember Me box when logging in.

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

The following cookies may be set on visiting this site :

• As a guest or when you logout a blank "session" cookie will be set by the Content Management System that runs the site. This cookie contains no information about you or your browser. This cookie is removed when you close your browser.
• When you login a "session" cookie is set to record your login session. This cookie is removed when you logout or close your browser.
• When you login and check the "Remember Me" box a "persistent" cookie is set to keep you logged in when you leave the site or close your browser. This cookie is removed when you logout or when it expires.

As per GDPR Compliance, our website provides control over all cookies via the Cookie Settings bar and the GDPR Tools located in the account area. For more information on cookies and how to change your browser settings, please visit: www.allaboutcookies.org

Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:

1. administer the website;
2. improve your browsing experience by personalizing the website;
3. enable your use of the services available on the website;
4. send to you goods purchased via the website, and supply to you services purchased via the website;
5. send statements and invoices to you, and collect payments from you;
6. send you general (non-marketing) commercial communications;
7. send you email notifications which you have specifically requested;
8. send to you our newsletter and other marketing communications relating to our business only if you have provided your consent to receive such material (you can inform us at any time if you no longer require marketing communications);
9. deal with enquiries and complaints made by or about you relating to the website;

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services providers, PSiGate Inc.. You can review the psigate.com privacy policy at http://www.psigate.com/privacy/. We will share information with PSiGate only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.

Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

1. to the extent that we are required to do so by law;
2. in connection with any legal proceedings or prospective legal proceedings;
3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
4. to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and
5. to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Information which you provide may be transferred to countries (including the United States and Canada) which do not have data protection laws equivalent to those in force in the European Economic Area.

In addition, personal information that you submit for publication (including your name, username, e-mail address, website address but excluding any information you make available for the purposes of facilitating a transaction) on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

You expressly agree to such transfers of personal information.

In accordance with the General Data Protection Regulation (GDPR) implemented by the EU, we have updated our website with GDPR Tools. These tools provide access, and control, over all information and data stored within our system and, as per regulation, offer the Right to be Forgotten.

Security of your personal information

We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).

In accordance with the General Data Protection Regulation (GDPR), in the event of a security breach, customers will be notified in a timely matter with the information affected and a resolution to the situation.

Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

• the supply of appropriate evidence of your identity.

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Does Matrix Orbital Collect Information From Children?

Matrix Orbital does not knowingly collect personal information from children under the age of 13. If you are under the age of 13, please do not submit any personal information through the Site, Service or Software. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide personal information through the Site, Service or Software without their permission.

Updating information

In accordance with the General Data Protection Regulation (GDPR), all personal/stored data can be updated, and edited, via our GDPR Tools portal. If, at any time, you encounter an issue using this portal, please contact us directly using the contact info below.

Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to support@matrixorbital.ca or by post to:
Suite 602, 4774 Westwinds Drive NE
Calgary, AB T3J 0L7
Canada